Our service department is responsible for the installation, repairs and maintenance of your products. Quality, speed and reliability are the values that guide our team every day.
Repair center
Repair Center
Reparations occur in our Service Centre. We have received a “Class A Certified Repair Lab” accreditation from our main suppliers, this means that our Service Centre meets the following quality norms.
Infrastructure
The workplace is not only ESD-proof, the interior and floor are also completely ESD-proof. Our Repair Center is equipped with the latest safety standards and comparable to the hygiene standards of a modern hospital. Our disinfection machines are equipped with the latest “Pass through” system.
Registration & Administration
With good foundation we can fully utilize the Logistic organization, registration and administrative follow-up of the reparation as a priority. Our Service support team is your first contact, they will support your Service request and will keep you notified on any progress.
Knowledge & Training
- Our service engineers are continuously trained to the highest standards and are certified for the work and support that they need to perform
- Repairs & maintenance are performed in accordance with the supplier's instructions
- With all complex reparations and questions we have great support from our suppliers.
Traceability
- All spare parts that we use are fully traceable with a batch or Lot number.
- All equipment that has been repaired and or serviced receives a safety test conform to suppliers regulations.
Not all service and or reparation activities take place at the Service Centre here at Duomed as we also work on location. Our Service Engineers are equipped with the correct tools and calibrated measurement equipment necessary.
